Refund policy

We accept returns of unworn (trying it on is fine, of course), unwashed apparel within 30 days of delivery. Items must be in original condition. During the holiday season (orders placed Nov. 15 through Dec. 25), we extend our return window to 45 days to make gift-giving easier.

How to start a return or exchange

Start your return or exchange in our returns portal.

1. Enter your order number and the email you used at checkout.
2. Select the item(s) you'd like to return or exchange and tell us why.
3. Choose store credit, an exchange for a different size or color, or a refund to your original payment method.
4. Print your return label, pack your item(s), and drop off your package.

Return shipping

Orders that included Free Returns + Package Protection at checkout get a free prepaid return label. Exchanges and store credit always come with a free return label. For refunds on orders without Free Returns + Package Protection, the cost of the return label is deducted from your refund.

Refunds

We'll process your refund once we receive your return, and you'll get an email when we do. It can take up to 10 business days for your refund to be credited back to your payment method.

Exchanges

If you're exchanging for another size or product, your exchange will be mailed within 2 business days of when we receive your return.

Manufacturing defects

We stand behind our products. If your item has a manufacturing defect, start a return in our returns portal within the return window, tell us about the defect, and upload a photo. Once approved, we'll send you a replacement at no cost, and you can keep the defective item. Issues caused by normal wear and tear are not covered.

Wrong item received

If we sent you the wrong item, start a return in our returns portal and upload a photo of what you received. Once approved, we'll send you the right item along with a free return label for the wrong one.

Lost, stolen, or damaged packages

If your order included Package Protection and your package arrives damaged, is lost, or is stolen, file a claim in our returns portal.

Non-returnable items

Gift cards and items marked final sale are not eligible for return.

Shipping area

Online returns are available for orders shipped within the United States.

Questions

If you have any issues with a return or exchange, or need an exception, reach out to us at contact@section103.com.